Shipping policy

Shipping Policy

At Velmora Living, we work hard to make sure your home decor items get to you safely and on time.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Once your order has been processed, it will be shipped and you will receive a tracking number via email.

Shipping Time

Estimated delivery time depends on your location:

  • United States, Canada, UK & Europe: 7–14 business days

  • Australia & New Zealand: 8–16 business days

  • Rest of the world: 10–20 business days

These timeframes are estimates and may vary due to customs, holidays, or carrier delays.

Shipping Costs

We offer free standard shipping on all orders unless stated otherwise on the product page.

Tracking

Once your order ships, you’ll receive a tracking link so you can follow your package every step of the way.

Wrong Address / Failed Delivery

Please make sure your shipping address is correct before completing your order. We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

Delayed or Lost Packages

If your order hasn’t arrived within 30 days, please contact our support team and we’ll investigate it for you.

Customs & Import Fees

Some countries may charge customs or import fees. These charges are the responsibility of the customer.

Need Help?

If you have any questions about your order or shipping, feel free to contact us at [your support email] — we’re happy to help.